Citizens Affairs Division

It is part of the administrative structure of the Office of the University President and its official is linked to the President of the University administratively and to the Head of the Citizens Affairs Department in the Office of the Minister of Higher Education and Scientific Research technically. Its priorities revolve around receiving complaints from all segments of citizens (auditors, parents of students, teachers, and employees), as this division is concerned with caring for citizens’ affairs and is keen to invest in scientific and technical mechanisms to establish work that creates a spirit of trust and enhances the form of the close relationship between the citizen and the university.

Electronic transformation in conducting transactions for citizens electronically and working to replace paper transactions as much as possible through the citizen electronic government program.

The Citizens Affairs Office is considered the channel that specializes in receiving citizens’ requests (request, complaint, grievance, proposal), sorting and organizing them, and submitting them to senior management, reflecting the state of civilization in civilized societies and the state of institutions, and responding to inquiries and answering them as quickly as possible.

providing assistance in answering questions, facilitating obstacles, and continuing communication with all citizens. Direct and continuous communication with all relevant parties related to requests and completing them as quickly as possible. Receiving citizens, listening to their complaints, and directing them to the authorities concerned with their requests, either by direct meeting or through the phone number assigned to the division. Receiving all applications addressed to the university presidency and presenting them to express their opinion. Surveying the opinions of citizens (auditors) and finding out their suggestions regarding the universitys work. Field visit to all university Colleges.